Frequently asked questions

How can I pay for my purchases?

We accept several payment methods, including credit cards such as Visa and Mastercard, PayPal, and MobilePay. The security of our payment system is a high priority, so your information is always protected.

Do you offer returns or exchanges?

Yes, we offer a 365-day return policy from the day you receive your order. Products must be returned unopened and in their original packaging. See our return policy for more detailed information.

How is shipping handled?

We ship throughout Denmark with an expected delivery time of 1-2 business days.

Our delivery prices depend on whether you prefer home delivery or pickup point delivery.

How can I contact customer service?

You can contact our customer service via email at info@sken.dk. We strive to respond to all inquiries within 24 hours on business days.

What happens if a product is out of stock?

If a product is out of stock, you can choose to receive an email notification when the product is back in stock. Alternatively, you can select a similar product from our wide range.

Do you offer gift wrapping?

No, unfortunately, we do not offer gift wrapping at this time. However, we are working on making this possible in the future.

Will I receive a receipt/order confirmation?

Yes, an order confirmation will be automatically sent to your email address once your payment has been processed. Be sure to check your spam folder if you haven't received it.

Do you have any more questions?

Click the link below to for contacting us with questions regarding the products, delivery or any other problem.

Contact Us